Frequently asked questions
Do you have any questions? On this page you’ll find answers to frequently asked questions about our language courses, packages and much more. Whether you’re curious about course options, how to book, or want to know more about the learning experience, you’ll find all the essential information here.
How long does a course last?
We offer flexible language courses online via zoom in English, French, and Spanish, tailored to your pace and goals.
Each session is structured to meet your specific needs:
Our individual lessons are available in durations of 30 minutes, 1 hour, 1.5 hours (1h30), or 2 hours, allowing you to choose the ideal length for effective learning.
For deeper, more consistent learning, opt for our 10-Hour Package. This package guarantees optimal progress while offering you a more advantageous rate.
Can more than one person take a course?
The Duo package is offered on the condition that both participants share the same language level and thematic goals. These requirements are essential to guarantee optimal interactivity and progress.
Can I schedule my course(s) whenever I want?
You can book your individual sessions (lasting 30 minutes, 1 hour, 1.5 hours, or 2 hours) directly through our online booking calendar. There you will find all our available time slots. All displayed availability corresponds to French time (Paris time).
The scheduling process for our 10 -hour package is slightly different:
Only the first hour of the course is reserved immediately on the online calendar at the time of the package purchase.
The nine (9) remaining hours will then be scheduled separately in coordination with your instructor.
Can I cancel the course(s) I booked online free of charge?
The Cancellation and Rescheduling Policy applies to all individual lessons, whether purchased à la carte or as part of a 10-Hour Package.
Timely Cancellation and Rescheduling (48-Hour Notice)
We require a minimum of 48 hours' notice to process a cancellation or rescheduling request without penalty.
You must notify us by sending an email to contact@learnfrenchwithlily.fr.
The class will be either fully refunded (for single lessons) or credited back to your package balance (for 10-hour package sessions).
If you need to cancel a class with less than 48 hours' notice, please still inform us immediately by emailing contact@learnfrenchwithlily.fr.
Unfortunately, no refund or replacement class will be issued in this instance. The fee for the session will be forfeited, or the hour will be deducted from your 10-hour package balance.
A commenced service package will not be refunded, whether in full or in part.
How do I connect to the teacher for my lesson?
The course takes place on the zoom platform. Once you've made your booking, you'll receive an e-mail with all the information you need to log in, together with the relevant codes.
Can I get a refund for my lesson in case of technical issue(s) or delay(s)?
LFTwL declines all responsibility in the event of malfunctions and/or technical problems and therefore asks each participant to anticipate and take good care of his or her equipment and/or connection. In case of delay, the minutes will be deducted from the lesson time to ensure the smooth running of the following scheduled lessons. The delay cannot be made up, nor can the lesson be extended.
Any delay of more than 15 minutes from the scheduled time slot will result in the cancellation of the service without any right to a refund.
Can I choose the topics I want for my language course?
Although LFTwL offers topics specialized in tourism and culture fields , the aim is for the courses to be adapted to the needs and tastes of each learner, so you can choose the topic (s) that suit (s) you best.
How do I book the duo service?
This class is designed for two learners at the same level who wish to cover the same topics. These conditions are necessary to ensure optimal interactivity and progress.
Only one participant is authorized to complete the booking. This participant, designated as the Primary Contact, must enter their personal details, agrees to pay the total service fee, and will receive the confirmation via email.
The Primary Contact will be the sole point of contact for LFTwL for the entire duration of the booking.
It is their responsibility to forward the confirmation and connection details to their partner. LFTwL will not be held responsible for any access issues if the necessary information is not passed on to the second participant.
What foreign languages do you offer for learning?
We offer conversational French classes for all levels, as well as English and Spanish classes from beginner to intermediate levels
Is it possible to try a free language class?
You can book your free 30-minute SOLO or DUO trial session in French, English, or Spanish to discover our teaching method.
This is the perfect opportunity to see if the course suits you and is the right fit for your needs and learning style, with absolutely no commitment on your part.
Come chat with me, assess your current level, and let's define the goals that will help you progress together.
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