Frequently asked questions

 

Do you have any questions? On this page you’ll find answers to frequently asked questions about our language courses, packages and much more. Whether you’re curious about course options, how to book, or want to know more about the learning experience, you’ll find all the essential information here.

How long does a course last?

I offer flexible online language lessons (French, English, Spanish) via Zoom, tailored to your own pace. You have the freedom to choose the duration that suits you best for each session:

Pay-as-you-go: Flexible sessions of 30 min, 1h, 1h30, or 2h, depending on your availability and focus.

10-Hour Package: The ideal solution for in-depth and consistent learning. This package ensures optimal long-term progress while offering a preferred rate.

Each session is custom-structured to meet your specific personal or professional goals.

Can I take a course with others?

Yes, there are two options available depending on your needs:

Duo Formula: This is ideal if you already have a learning partner. This option is available as long as both participants share the same language level and thematic goals. You are responsible for scheduling your sessions with LFTwL.

Conversation Workshops (Mini-groups): If you wish to practice with other learners. These are collective sessions of 3 to 6 participants on fixed topics and schedules set by LFTwL.

Can I schedule my lesson(s) whenever I want?

Yes, we offer great flexibility to help you organize your sessions:

Online Booking: You can book your individual sessions (30 min, 1h, 1h30, or 2h) directly through our online reservation calendar, where you will find all available time slots in real-time.

Time Zone: Please note that all displayed availability is based on French time (Paris time). Be sure to check the time difference if you are located abroad.

10-Hour Package Details: When purchasing a package, only the first hour is booked immediately online. The remaining nine (9) hours will then be scheduled personally, in agreement with your instructor, to best fit your schedule.

Can I cancel or reschedule a single lesson (SOLO or DUO) without penalty?

Yes, this is possible provided you give us at least 48 hours' notice.

How to do it: You must notify us by sending an email to contact@learnfrenchwithlily.fr.

Options: You may choose to reschedule the lesson to another date or request a full refund of the amount paid.

Late cancellation: If you provide less than 48 hours' notice, the lesson will not be refunded or replaced; the fee for the session will be forfeited.

Can I reschedule a lesson from my "10-hour Package" or request a refund?

Rescheduling: Just like single lessons, you can move a session from your package by giving at least 48 hours' notice via contact@learnfrenchwithlily.fr. The hour will be credited back to your package balance. If this notice period is not met, the hour will be automatically deducted from your package.

Refund Policy: A service package that has already started is non-refundable, whether in full or in part. Once the first lesson has been taken (or once the 48-hour cancellation window for the first lesson has passed), you commit to completing the entire package.

Can I cancel my reservation for a Conversation Workshop (Mini-group)?

No. Reservations for Conversation Workshops are final and binding.

No modifications: Due to group logistics and in accordance with Article L221-28 of the French Consumer Code, no refunds, credits, or postponements will be granted for user absences or cancellations, regardless of the reason.

Quorum Requirement: The workshop is subject to a minimum of 3 participants. If this quorum is not met 24 hours before the scheduled time, LFTwL reserves the right to cancel the session. In this event only, you will receive a full refund to the bank card used for payment.

Access: You will receive a Zoom link upon confirmation of payment. It is your responsibility to check your availability and technical connection beforehand, as the session will proceed for the rest of the group despite your absence.

What happens in case of frequent cancellations or repeated lateness?

Consistency is key to your progress. LFTwL reserves the right to permanently terminate the service (even for an ongoing package) without a refund in the following cases:

Systematic lateness or no-shows.

Excessive cancellations: Even if the 48-hour notice is given, frequent rescheduling disrupts the schedule and hinders your learning progress.

Lack of communication: If you fail to respond to contact attempts to schedule your sessions.

Note: Mutual respect of commitments is essential to ensure high-quality instruction.

How to join the lesson?

Single lessons & 1st hour of a package: You will automatically receive a Zoom link by email as soon as your booking is confirmed.

10-Hour Package (subsequent hours): The link will no longer be automatic. Your teacher will personally send you an access link before each session scheduled together.

Can I get a refund in case of technical issues or lateness?

Technical Issues: LFTwL is not responsible for any technical malfunctions or connection issues on the User's side. It is your responsibility to ensure that your equipment and internet connection are working properly before the lesson starts. No refunds will be issued for such reasons.

Lateness: To ensure the smooth running of subsequent lessons, sessions cannot be extended. Any minutes lost due to lateness will be deducted from your scheduled hour.

Significant Lateness: Any delay exceeding 15 minutes will be considered a "no-show." In this case, the session will be canceled and no refund or rescheduling will be granted.

Can I choose the topics for my lessons?

Absolutely! My approach focuses on oral communication, and I adapt to your specific needs. I specialize in:

Tourism and Heritage: Perfect for industry professionals or history enthusiasts.

Daily Life and Survival Skills: Learning how to book a taxi, prepare for a trip, ask for directions, shopping, etc.

Business World: Preparing for meetings, presentations, or managing office life.

To ensure the highest quality of instruction, I reserve the right to decline highly technical or specific topics that fall outside my areas of expertise.

How does the Duo service booking work?

This course is designed for two learners of the same level who wish to study the same topics. These conditions are necessary to ensure optimal progress.

Single Booking: Only one participant makes the booking and pays for the entire service. This person is designated as the "main contact."

Point of Contact: The main contact will be the sole person communicating with LFTwL throughout the duration of the service.

Sharing Access: The main contact receives the confirmation email and Zoom codes. It is their responsibility to share these details with their partner.

Liability: LFTwL is not responsible if the second participant cannot access the lesson because the necessary information was not shared by the main contact.

Which languages are offered?

I offer language courses tailored to various needs:

French as a Foreign Language (FLE): Conversation-based lessons available for all levels (from beginner to advanced).

English and Spanish: Oral practice lessons, from beginner to intermediate level.

Can I take a free trial lesson?

Yes! You can book a free 30-minute trial session (Solo or Duo) for French, English, or Spanish. It’s the perfect opportunity to discover my teaching method, assess your level, and define your goals together, with no obligation. Note: This offer is limited to one trial lesson per person.

Mis formulas populares

10h SOLO Package via Zoom

245€


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Free assessement call

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1.5h SOLO lesson via Zoom

39€


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1h SOLO Lesson via Zoom

27€


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30-Min. SOLO Conversation via zoom

15€


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