General Terms and Conditions of Sale (GTC)

1. Object and Application

These General Terms and Conditions of Sale (hereinafter “GTC“) define the terms and conditions under which any person (hereinafter “the User“) orders the services sold by the company Learn French and Travel With Lily – Lynda Ait Djoudi Oufella (hereinafter “LFTwL“), within the framework of a remote sales system via the Internet and mobile, for language training services defined in the shop of the Internet and mobile sites learnfrenchwithlily.fr (hereinafter “The Site“).

These GTC are brought to the attention of the Client to enable them to book a service. The fact that the User completes a service reservation request on the Site and confirms their reservation constitutes full and complete acceptance of these GTC, which shall be the sole terms applicable to the subsequent contract.

LFTwL reserves the right to modify these GTC, in whole or in part, and at any time.

2. Products

The services offered to the User are those listed in the shop published on the Site, subject to the availability of the trainer and definitive validation by LFTwL.

3. Reservation

3.1 Purchase Process

To reserve a “Solo” or “Duo” service, the User must select this service from the Site and will be redirected to the online booking platform Calendly, which LFTwL uses as a booking provider.

Scheduling:

• The User must select the desired time slot (month, day, and hour).
• There is an incompressible delay of 48 hours between the moment of reservation and the first selectable slot.
• Slots are opened two months in advance.

Information Required:

Once the slot is selected, the User must then truthfully and accurately complete the requested information in the form:

• First name:
• Last name:
• Email:

The User also has the opportunity to share information they deem useful with LFTwL in a free text field.

Payment:

If the selected service is paid, the User must also enter their bank details to proceed with payment, directly on the Calendly platform, via the payment provider Stripe. Payment is due upon order and definitively acquired by LFTwL once the service has been performed.

Confirmation:

Once all the information has been entered and payment has been made, the User receives a confirmation email containing:

• A videoconference link (Zoom) with their connection code.
• A calendar invitation.
• An invoice related to the payment made (if applicable).

3.2 Specificities of the “Solo” and “Duo” 10-hour Packages

To reserve a 10-hour package, the User follows the same procedure as above, but only the first hour is reservable this way.

Booking Remaining Hours:

For the remaining service hours, the User must contact LFTwL by email at $\underline{contact@learnfrenchwithlily.fr}$ or by phone to schedule other slots until the balance of their package is exhausted.

Validity:

Packages have a validity period of 6 months from the date of purchase (date of reservation of the first hour). After this period, unreserved hours will be lost, and the User will not be entitled to any refund, except in cases of force majeure or fault attributable to LFTwL.

A commenced service package will not be refunded, whether in full or in part.

3.3 Specificities of the “Duo” Package

For “Duo” lessons, the reservation is made by a single person (the User), who remains the sole point of contact for LFTwL.

• The User undertakes to pay for the entire service and is the sole recipient of the confirmation email (containing the videoconference link and calendar invitation).
• It is the User’s responsibility to inform their partner (“binôme”) and ensure they are available and informed of the connection procedures.
• LFTwL cannot be held responsible for any difficulty encountered by the partner resulting from the User’s failure to transmit the necessary information.

3.4 General Provisions

Free Service:

The free service is only usable once per User. Attempts to circumvent this rule may lead LFTwL to refuse access.

Acceptance of GTC:

The User declares having read and accepted these GTC before payment. Validation of the reservation implies unreserved acceptance.

Cancellation and Refund:

• Any cancellation request must be made by email to $\underline{contact@learnfrenchwithlily.fr}$ or by phone, up to 48 hours before the service date.
• If respected, the User’s account will be re-credited, and they will be invited to choose a new slot, or they may request a full refund.
• Refunds will be processed within a maximum of 14 days.
• If cancellation occurs less than 48 hours before the service, the User must still notify LFTwL but will not be entitled to a refund or replacement, except in cases of force majeure or fault attributable to LFTwL.

Absence:

Any delay greater than 15 minutes will be considered an absence and will result in the cancellation of the service without opening any right to a refund.

Refusal of Reservation:

LFTwL reserves the right to refuse a reservation in case of a client’s breach of obligation or if the reservation is abnormal or incomplete. The order is only final after email confirmation by LFTwL.

No Refund After Execution:

No refund is possible after the service has been performed, except in cases of force majeure or fault attributable to LFTwL.

4. Price

The prices indicated are in Euros, all taxes included (TTC). Prices cannot be modified once the reservation is confirmed.

5. Means of Payment

Payment is made by credit card (CB, VISA, MASTERCARD) online via the secure payment system of the provider Stripe. The reservation must be paid in full to be registered.

6. Right of Withdrawal

No Right of Withdrawal for Fully Executed Services:

The right of withdrawal does not apply to services fully performed before the end of the 14-day withdrawal period, or whose execution has begun with the User’s express agreement. An unjustified absence by the User is not considered non-execution attributable to LFTwL.

• Example: For a service reserved less than 14 days before its execution, the User cannot use the right of withdrawal to cancel or request a refund.

Other Reservations:

For other reservations, the User has a period of fourteen (14) days from the reservation to exercise their right of withdrawal with LFTwL, without having to give any reason, for the purpose of exchange, refund, or credit note. The right can be exercised on plain paper or via email to $\underline{contact@learnfrenchwithlily.fr}$.

7. Availability of Services

Services are offered subject to the availability of the trainer. LFTwL reserves the right, at any time:

• To cancel, suspend, or postpone a reservation.
• To interrupt the execution of a service in case of misconduct by a User.

In case of cancellation by LFTwL, a new replacement slot will be offered, without this automatically giving a right to a refund.

8. Service Execution and Liability

User’s Responsibility:

• It is the User’s responsibility to note the reserved slot(s) and the associated Zoom connection codes.
• The User receives a reminder email from Calendly 24 hours before the service.
• The User must ensure they have a sufficient internet connection and adequate computer equipment. LFTwL disclaims all responsibility in case of technical difficulties or bandwidth issues.

LFTwL’s Liability:

LFTwL is held to an obligation of means. Liability is limited to direct and material damages resulting from the execution of the services, up to the total price of the services performed by the User in the last calendar year, except in cases of gross negligence or wilful misconduct.

9. Complaints

The User may submit complaints by email to the address $\underline{contact@learnfrenchwithlily.fr}$.

10. Intellectual Property

All elements of the Site are and remain the exclusive intellectual property of LFTwL. Any reproduction, representation, or use, even partial, is subject to the express and prior authorisation of LFTwL.

11. Protection of Personal Data

By ordering, the User consents to LFTwL‘s use of personal data concerning them for order processing only. Information is confidential and will not be disclosed to third parties.

In accordance with the French “Informatique et Libertés” law, the User benefits from a right of access, rectification, and deletion of their data by contacting LFTwL at $\underline{contact@learnfrenchwithlily.fr}$.

12. Severability of Clauses

If any clause is declared inapplicable or invalid, this will not affect the validity of the other provisions, and the invalid clause will be replaced by the closest possible provision.

13. Force Majeure

Neither LFTwL nor the User shall be held responsible for non-execution or delay resulting from a case of force majeure (external, unpredictable, and irresistible event, including strikes, epidemics, computer breakdowns, etc.).

14. Dispute Resolution – Mediation

The User may have recourse to conventional mediation in case of dispute. All unresolved disputes will be submitted to the competent courts under ordinary law conditions. These GTC are governed by French law.

15. Language

These GTC are drawn up in the French language. In the event of translation, only the French text shall be deemed authentic in the event of a dispute.